We will not be able to accept returns and process refunds, once your order has been processed.
Once your item has shipped, you will receive an email with the tracking information for your package. We are not responsible for packages lost in transit but please direct your questions with the carriers customer service department. Please reach out to USPS Customer Service at 1 (800) 275-8777. Due to privacy concerns, Seven Chains Jewelry cannot reach out to USPS on behalf of the customer. USPS will allow you to file a claim.
UNFORTUNATELY FOR THE SAFETY OF ALL WE WILL NOT BE ALLOWING REFUNDS OR EXCHANGES DURING COVID-19 PANDEMIC AT THIS TIME